In order to provide an efficient and reliable service, it is important for us to responsibly state the acceptable uses of our services.

For Resellers, Dedicated and Virtual Private Server clients these Terms are also extended to your customers. The first and most important fact to note is that:

BY LOGGING INTO YOUR ACCOUNT IT IS UNDERSTOOD THAT YOU HAVE READ AND AGREE TO OUR TERMS OF SERVICE, WE CANNOT ACCEPT ANY RESPONSIBILITY FOR ANY LOSS OF BUSINESS WHICH MAY OCCUR FROM SERVICES BEING CANCELED AS A RESULT OF INFRINGEMENT OF THESE TERMS.

INTERHOST provides web hosting to numerous clients which means that we have a responsibility to protect each client and to provide the best services available. The following guidelines were established to ensure these crucial obligations are met.

These Policies, Guidelines, and Disclaimers are intended for all domains residing on INTERHOST servers, including regular hosting clients, resellers, dedicated and virtual private server clients and their clients. We ask that all clients reselling our hosting services in any way, including those providing non-virtual hosting services, implement these same Policies, Guidelines, and Disclaimers into their own web sites to ensure that the same are understood and met by their clients.

Resellers and their clients are bound by these same Policies, Guidelines and Disclaimers. By reselling and purchasing INTERHOST's services, you hereby agree that INTERHOST shall not be held liable for any promises or failure of same that Reseller's extend to their clients, including but not limited to, quality of service, financial obligations, financial losses or any other claim NOT provided to Reseller in writing by INTERHOST. It is the legal duty and obligation of the Reseller, dedicated and virtual private server client to provide these policies and guidelines to their client(s).

Data stored on our servers is not guaranteed to be backed up. It is recommended that you keep an independent backup of all data stored in your space.

You may not run server processes (e.g. talkers/IRC bots) from your space. Sorry, No Chatrooms.

We do not allow gameservers on our network. This applies to both Dedicated and VPS services.

To protect your privacy we never distribute your name or e-mail address to any third parties.

By logging into your account, or uploading files to it, you are indicating your acceptance of these terms and conditions.

INTERHOST makes no warranty that its service(s) will meet your requirements, or that the service(s) will be uninterrupted, timely, secure, or error free, or that defects will be corrected.

• Please note the results of your registration may not always be accurate. In rare circumstances such as central registrar outage, heavy server loads, database overload, etc, the system may return a: "registration successful" when the name has actually not been registered at all.
  
  
• You should confirm after 48 hours that the domain/s is/are yours at the central shared registry whois at www.internic.net or www.nic.uk for 100% accuracy.
  
  
• Although Interhost does make every effort to inform a client of a pending domain expiration, it is the clients ultimate responsibility to keep an independant record of the expiry dates on thier domains and renew them accordingly.
  
  
• INTERHOST shall not be held liable for any losses arising from a domain being expired.
  
  
• INTERHOST shall not be held liable for a lost domain which may be caused by a software error in our registration system. It is the clients responsibility to independantly check the accuracy of a registration. This includes:
  
  
  • Verifying the correct ownership details via a public whois service.
    at www.internic.net or www.nic.uk
    
    
  • Verifying the correct expiry date of the domain via a public whois service.
    at www.internic.net or www.nic.uk
    
    

• Spamming
  (sending unsolicited advertising to those with which the customer has no existing business relationship, posting off-topic advertising in newsgroups)
  
  
• Spoofing
  (using a return email address which is not the valid reply address of the sender or sending an email message which does not contain enough information to enable the recipient to identify the party who is really sending the message;
  
  
• Passive Spamming
  (promoting a web site hosted by INTERHOST by spamming from some other source), trolling (posting controversial messages in newsgroups to generate responses), mail-bombing (inundating a user with email without any serious intent to correspond), generating a higher volume of outgoing mail than a normal user (20% or more of available system resources), and subscribing someone else to an electronic mailing list without that person's permission.
  
  A message is considered unsolicited if it is posted in violation of a newsgroup charter or sent to a recipient who has not requested the message.
  
  Making an email address available to the public does not constitute a request to receive messages. Distribution of mass emailing programs is also prohibited. All recipients on a mailing list must have personally subscribed.
  
  Mailing lists may not be used to distributed unsolicited email. Any customer repeatedly "mail-bombed" or that attracts such behavior will be asked to leave. If you are not sure if your actions will be in violation, please ask first abuse@interhost.co.uk . We also do not allow sites selling so-called "spam-ware".
  
  
• Gameservers
  We do not allow gameservers to be run on our network.
  
  
• Chatbots/IRC Servers
  We do not allow Chatbots or IRC servers on our network. Teamspeak servers may be allowed only with written permission from INTERHOST network operations.
  
  

• Abuse of the legal rights of others: Examples of unacceptable activities in this regard include posting private information about a person without their consent, infringing intellectual property rights, defaming a person or business, and knowingly making available code which will have a deleterious effect on third party computers.
  
  
• INTERHOST supports free speech on the Internet, and will not suspend or cancel a customer’s account simply because it disagrees with the views expressed by the customer. Where there are allegations that a customer’s on-line activity has violated the legal rights of a third party, INTERHOST will not substitute itself for a court of law in deciding tort claims raised by the third party.
  
  

• INTERHOST’s services may be used for lawful purposes only.
  
  
• Illegality includes but is not limited to: drug dealing; attempting without authorization to access a computer system; pirating (distributing copyrighted material in violation of copyright law, specifically MP3s, MPEG's, ROMs, and ROM emulators); gambling; schemes to defraud; trafficking in obscene material; sending a message or having content that is obscene, lewd, lascivious, filthy, or indecent with intent to annoy, abuse, threaten, or harass another person; threatening bodily harm or damage to individuals or groups; violating U.K. export restrictions; stalking; or violating other state or federal law such as the Electronic Communications Privacy Act, the Computer Fraud and Abuse Act, or the Economic Espionage Act.
  
  
• Linking to illegal material is also prohibited. INTERHOST reserves the right to check system files, email, and other data on our servers for illegal content and materials, or for any other reasons deemed necessary.
  
  

• Pornography and sex-related merchandising, or links to such material, even if legal, is not an acceptable use of INTERHOST's servers.
  
  

• You are not permitted to run programs in the background on a shared INTERHOST server without INTERHOST’s prior written authorization. This does not apply to Dedicated or Virtual Private servers.
  
  
• Any usage of twenty percent (20%) or more of our system resources is an undue burden on our system and is unacceptable. If your usage ever exceeds twenty percent (20%) of system resources, you will be contacted and asked to eliminate the problem. This does not apply to Dedicated servers.
  
  

• INTERHOST reserves the right to report illegal activities to any and all regulatory, administrative, and/or governmental authorities for prosecution.
  
  

• Server broadcast messages or any message sent on an intrusive basis to any directly or indirectly attached network Attempt to circumvent any user authentication or security of host, network, or account.
  
  
• Accessing data not intended for user.
  
  
• Probing the security of any network.
  
  
• Spawning dozens of processes.
  
  
• Port scans, ping floods, packet spoofing, forging router information, Denial of Service attacks, sniffers, flooding, spoofing, ping bombing, smurfs, winnuke, land, teardrop.
  
  
• Promulgation of viruses.
  
  
• IRC bots such as eggdrop or BitchX.
  
  
• Any activity, whether or not the intrusion results in the corruption or loss of data, will be investigated and proper action taken.
  
  

• The client is responsible for all activity originating from the account unless proven to be a victim of outside hacking or address forgery.
  
  
• The client is responsible for securing their username/password.
  
  
• Use of INTERHOST's service requires a certain level of knowledge in the use of Internet languages, protocols, and software. This level of knowledge varies depending on the anticipated use and desired content of the web space by the client.
  
  
• The following examples are offered:
  
  
  • Web Publishing: requires knowledge of HTML, properly locating and linking documents, FTPing Web contents, Graphics, text, sound, image mapping, etc.
    
    
  • FrontPage web publishing: knowledge of the FrontPage tools as well as FTP understanding and capability.
    
    
  • ASP, PHP, Python and CGI-Scripts (including Perl): requires a knowledge of the UNIX environment, TAR & GUNZIP commands, Perl, CShell scripts, permissions, etc. and/or Windows database connectivity skills
    
    
  • Mail: a use of mail clients to receive and send mail, etc.
  
  
  
• The client agrees that he or she has the necessary knowledge to create and maintain their web space.
  
  
• The Client agrees that it is not the responsibility of INTERHOST to provide this knowledge or support outside matter specific to INTERHOST's servers.
  
  
• The Client agrees that it is not the responsibility of INTERHOST to provide technical support for third party software products which the client may wish to install into their website or server. Technical support for third party products should be saught from the software publisher direct.
  
  

• We are unable to offer any form of credit.
  
  
• If your account/service is activated before any payment is made then payment must be sent in full by return.
  
  
• If your account is canceled and is later reactivated, an administration fee of £59+vat will be levied to your account.
  
  
• Payments are recieved monthly, quarterly or yearly in advance. Should your credit card or standing order not go through you will be contacted by our billing department to arrange payment.
  
  
• The following terms are applicable to overdue accounts:
  
  
  • If an account reaches 7 days overdue we will revoke all technical support.
    
    
  • If an account reaches 14 days overdue we will suspend all your sites.
    
    
  • If an account reaches 21 days overdue we will remove all sites and data from our systems.
    
    
• During this period we will attempt to contact you by all methods possible.
  
  
• Should a chargeback be performed on your credit card we will immediately remove all your sites and data from our systems and a £95 charge will be levied to your account.
  
  

• Monthly Accounts:
  
  
  • If you wish to cancel within the first month of service we will require a minimum of 5 working days notice.
    
    
  • If you wish to cancel after the first month of service we will require a minimum of 25 working days notice.
    
    
  • We cannot refund any payments recieved before cancellation.
    
    
• Quarterly and Annual Accounts:
  
  
  • We require at least 25 working days notice to cancel your account.
    
    
  • We cannot refund any payments recieved before cancellation.
    
    
  
  
  
• Customers paying quarterly or annually are rewarded with a discount off the monthly price and therefore will not be refunded for the months remaining up to the renewal date.
  
  
• Resellers or Multiple domain account holders who wish to cancel must remove all data and delete their websites before we can consider their account cancelled.
  
  
• If we have offered a 30 day money back offer with your package:
  
  
  • The 30 day money back offer is only related to the hosting account and does not include any optional extras purchased during the evaluation time.
    
    
  • If a domain name has been included in the hosting package we will charge you for this domain at our normal rates and you will be refunded the monthly hosting fee minus the domain registration cost.
    
    
  • You will be charged for any bandwidth used at a rate of £1 per GB of data transfered in 1GB increments.
    
    
  • If you violate the terms of this agreement within the 30 day money back period you will not be entitled to a refund.
    
    
  
  
  

• Shared and Reseller hosting: We do not allow telnet or SSH/shell access to our servers. This is non-negotiable and for the security of all clients on the servers. The SSH (port 22) and Telnet (port 23) ports are firewalled out on our network gateway.
  
  
• Dedicated and Virtual Private Servers are not firewalled on port 22 and clients will be able to connect to their Linux based service using any popular SSH client such as Putty.
  
  
• We appreciate that it is entirely possible to gain a "virtual shell" using a php or perl script - this is NOT an acceptable use of your web hosting space and your site could be instantly deleted without warning should we find this kind of script in your webspace. This does not apply to dedicated or virtual private servers.
  
  

• If your bandwidth reaches the point where it has an adverse affect on other clients we reserve the right to disable your site/sites until you can reduce your bandwidth usage.
  
  
• Any site consistently using more than 20% of system resources will be immediately suspended. This does not apply to dedicated server clients.
  
  

• INTERHOST shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from INTERHOST’s servers going off-line or being unavailable for any reason whatsoever.
  
  
• Further, INTERHOST shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of INTERHOST’s servers. All damages shall be limited to the immediate termination of service.